Frequently Asked Questions:

 I'm in a hurry. What's the fastest way to get your software?

 Can I download the software and receive a CD-ROM too?

 I purchased the software but it's coming up as a demo version?
 Do you accept Purchase Orders?
 Will I be notified when upgrades are available?
What are the minimum system requirements?
 Do you have any software for Macintosh computers?
 What Pocket PC Devices are Compatable with Chocolate Fish Software Pocket PC Programs?
 Where can I find answers to program specific questions?
What is the Warranty Policy on Software and Hardware ?

Pocket Team Timer FAQ

SoccerWatch

Pocket Decathlon

Pocket Clacs

Gridiron - Coming Soon, Game and player stats and reports for the football coach

I'm in a hurry. What's the fastest way to get your software?
The fastest way to receive our software is to purchase it online. Pocket Team Timers trial downloads are fully functional programs with 15 use limitations, Our other titles are demo version. After checkout, We will send you full version programs, and/ or registration codes to unlock you're program. Full instructions to register and get you up and runnig are also included.

Can I download the software and receive a CD-ROM too?
Yes, during your checkout you can chose to have a CD-ROM sent to you. The CD rom will includes the latest Versions and full support material. We'll also send you a CD-ROM for your backup.

I purchased the software but it's a demo version?
After purchase we will send you a full working program and/or registration numbers and instructions to unlock your trial program.

Do you accept Purchase Orders?
Yes, we accept purchase orders from schools, organizations, businesses and government agencies. Please fax your purchase orders to (206) 784-3022.

Will I be notified when software upgrades are available?
Yes, we'll email you when a major release is available. Here's more on our Upgrade Policy

What are the minimum system requirements?
Windows XP/2000 Win 98, Pocket PC running Windows Mobile 2002-2003-2003SE-WM5-WM6

Do you have any software for Macintosh computers?
No, our software is only for Windows.

What Pocket PC Devices are Compatable?
Check out our Compatability Check Page.

Where can I find answers To program specific questions
Here are links to FAQ pages for those programs.
CFS Programs FAQ

POCKET TEAM TIMER FAQ

Q.    When I try to synchronize my database files to my desktop pc
(using ActiveSync/Pocket Access), I get the following
error: "ODBC Microsoft Access Driver Login Failed."What is going on?
A.   This problem can be caused by one or two conditions, or both.
       First , Cradle your device and open Acitve Sync/Options
             Make sure that Pocket Access is unchecked.
B.   The PTT.cdb file can be dragged to the desktop for modifications, etc.(this step will soon be eliminated by the TEAM Timer OFFICE) When you drag this file to the desktop, It will automatically convert the file to .MDB.  Uncheck the two boxes at the bottom of this Conversion dialog box,"Keep Tables Synchronized" and"Overwrite existing Tables and/or data"
       This will solve the issue.
C:  You can then go back and check Pocket Access if you are using program that require this feature.
      

Q.    Why does the race screen open partially hidden after adding entrants?  
        Occasionally, after loading Entrants to a race, closing the Add Entrants screen opens the Race Screen. The Race screen will fail to open in Full Screen mode. This condition results in some runners not being seen on the screen.
A.    After the Add Entrant Screen is closed, if the Race screen is not Full, Select EVENT/DONE.
        This will close out the race.
Reselecting the race will open it with proper size.
This problem only seems to arise AFTER entrants are added.
If a race is loaded before a meet, make a point to open the race right after the assignments are made, and then close.
The next time the race is opened the Screen Size will be correct.


Q.   Why do some of my races open with the runners listed in a random order?
A.  Simply hitting the NAME title bar will toggle the runners into the order you have loaded them for the race.


Q.   When using the "Press and Hold" menu features , the program will not respond when selecting the command.?
A.     Select the command twice,   it will respond on the second click.


Q.     After a race, I selected Done,or Stop and the program just shuts down,  Is my race data lost?
A.      No,  The race data is  saved in 3 files and the PTT.cdb
          The Team Timer OFFICE reads the data from the results.cdb.
          You can view the data by opening the Results.txt file.
          Date is also available from the REPORT menu command.
          The symptom you are explaining happens when the the PTT program has been left running for too long. Periodically shut down and reopen the program to prevent this symptom.
          REGISTER your product


Q.      What can I do to prevent it.
A.       REGISTER your product. Upgrade to the lates Release.  We have corrected this issue.
          The issue can be resolved by deleting PTT_RESULTS .cdb,.txt and .csv.  These file will be recreated the next time you run PTT.
           Our latest releases have discontinued creating  the ,CSV and .TXT files and have solved this problem.


Q.           I have received a registration number but cannot get it to work on my device?
A.           Contact  chocolatefishsoftware , some devices use a non standardized serial no. system.  We have a special patch to solve this issue.

Q.            How can I set up relays?
A.            Check out the last enties in the STEP by STEP  SETUP.


Q.            I set up and ran a relay according to your instructions.  It all goes well until I stop the race.  This action causes all the runners to be sorted by time and the relay teams are separated.
A.            Download and Install PTT ver 1.87 . 
                We have included a RELAY feature on the menu bar.
                Select RELAY before the start of the race.  This will turn OFF the sort feature.  The race results will be reported, dispalyed and saved as they are set up by the user.

Q.            Should I upgrade to the Latest Version?
A.            YES,  We are always improving the Program and adding features.
         
Q.            Lately when I run the Pocket Team Timer, the program shuts down without my prompting, runs erratic or behaves weirdly.
A.            These are signs of a corrupt PTT_RESULTS.cdb file.
                PTT will create this file automatically.  Shut down PTT, delete the file and restart.
                PTT will run as it did when new.
                This file keeps all race results date for the season.  It is automatically uploaded to your desktop each time you cradle your PPC.  Your data will be as current as your last SYNC.
               We have solved this issue in our latest release.

Q.            Timer Synch takes a long time to do it's job.  When I cradle the PPC it ties up the process for several minutes.
A.            The PTT_RESULTS.cdb file contains ALL race data from the season.  It is uploaded each time you cradle your PPC. 
                It is a good practice to delete this file at the end of each season.  The longer this file gets, the longer it takes to upload this file.

Q.            Activsynce will not Transfer the .CDB files in WM5
A.           Make sure you have downloaded and installed the proper program. We have designed a program specific for WM5 devices which use ActivSync 4.0 and higher. Windows Mobile 5 Pocket PC version.  It May also be necessary to set up specific allowances with your firewall settigns to allow ActiveSync to function properly. See this guide for specific instructions; ActiveSync 4.0/4.1/4.2 USB Connection Troubleshooting Guide

Q.            How do I know which version of Pocket Team Timer will work on my device?
A.           Compatibility Check.

Q.           Will Pocket Team Timer work with VISTA
A.           We are doing final testing and will announce our success soon